A Municipal Utility District (MUD) has a lot of responsibilities.

First, it’s empowered to purchase, construct, operate and maintain all works, improvements, facilities and plants necessary for the supply and distribution of water; the collection, transportation and treatment of wastewater and the control and diversion of stormwater in a community.

A MUD can also be responsible for collection of household waste, as well as oversee the development, planning, construction and operation of parks and recreational facilities that are created to improve the overall district.

So, MUDs are unique in that they provide basic community services at the most intimate or direct government level.

As a result, the provision of consistent, reliable, quality landscape maintenance services is extremely important because a district’s residents are directly impacted on a daily basis by its landscape services … or lack thereof. For instance, lack of maintenance in an area adjacent to a person’s home does not go unnoticed.

Service Solutions

2The MUD in Houston began working with Native Land Design in 2011 as a subcontractor to Mike Stone Associates Inc. They knew of the company because some staff members of Mike Stone Associates had a previous working relationship with Native Land Design professionals in maintaining large master planned communities in Fort Bend County.

Native Land Design stood out for Mike Stone Associates as a service provider of choice because the company professionals demonstrated excellent customer service, reliability, dedication to using industry best practices, responsiveness at every corporate level, and they offered budget conscious solutions.

Native Land Design’s services for the MUD in Houston include routine maintenance of the district’s facilities, including mowing, fertilization, irrigation system operation and maintenance, tree and shrub pruning and bed maintenance. Native Land Design also provides landscape design for new amenities, such as irrigation systems, landscape beds, reforestation programs and various other park amenities.

At times, the district also requires capital improvement assistance. Native Land Design has helped with the construction of plazas, landscape beds, water features, trails, irrigation systems, site furnishings, lighting fixtures and decorative embellishments.

Proactive Communication is Key

Because the lack of maintenance around MUD facilities, particularly near homeowners’ residents, doesn’t go unnoticed, Mike Stone Associates needed a partner that kept this in mind.

Native Land Design handles this challenge through the consistent provision of services, attention to detail and dedication at every level.

Native

Mike Stone Associates really values how the Native Land Design team is proactive in its client communications, reaching out to better understand client needs versus waiting for the client to complain.

“What defines NLD as a leader in the industry is their dedication to communications and follow-up,” says Sherrie Knoepfel, vice president, Mike Stone Associates, Richmond, Texas. “No matter how diligent a contractor is in providing outstanding service to a community, concerns and issues occasionally occur. The difference between NLD and other companies is how and when they respond to issues and/or concerns. NLD immediately acknowledges that they have received our concerns and provides us with follow-up on how the concerns will be addressed, including a thorough discussion with us on what the expected outcome should be.”

Providing Unique and Client-Specific Solutions

Native Land Design is proud to help Mike Stone Associates take care of the unique needs of the MUD in Houston.

To learn more about what Native Land Design can do for you, give us a call at 512-918-2270 or fill out our contact form online today. We offer a free onsite consultation.

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Highlights

  • Landscape Beds
  • Water Features
  • Trails
  • Decorative Embellishments

Testimonial

Sherrie Knoepfel, VP<br>Mike Stone Associates<br>Richmond, Texas.

“What defines NLD as a leader in the industry is their dedication to communications and follow-up. No matter how diligent a contractor is in providing outstanding service to a community, concerns and issues occasionally occur. The difference between NLD and other companies is how and when they respond to issues and/or concerns. NLD immediately acknowledges that they have received our concerns and provides us with follow-up on how the concerns will be addressed, including a thorough discussion with us on what the expected outcome should be.”

Sherrie Knoepfel, VP
Mike Stone Associates
Richmond, Texas.